Back to form

Merchant Term & Condition

1.

Merchant Registration

Merchants must register by providing accurate information, including business name, address, phone number, and other required details. The merchant is responsible for ensuring the accuracy of this information.

2.

Rights and Responsibilities

Merchants have the right to use the platform to sell products or services, as long as they meet the quality standards set by the platform.

3.

Service Fees

The platform will transfer the sales proceeds to the merchant after deducting service fees, according to the agreed payment schedule.

4.

Handling Returns and Refunds

Merchants must follow the return and refund policies of the platform. If a return or refund is needed, the merchant must respond to customer complaints promptly and provide a suitable solution.

5.

Pricing and Promotions

Merchants are responsible for setting product prices, promotions, and discounts. They must ensure that the prices displayed on the platform are accurate at all times.

6.

Product Availability

Merchants must ensure that the products displayed on the platform are available for purchase. If a product is out of stock, the merchant must update the information immediately to prevent unfulfillable orders.

7.

Termination of Partnership

The platform reserves the right to end the partnership if the merchant violates the terms and conditions or fails to meet service standards. If the partnership is terminated, the merchant must complete any ongoing orders and stop using the platform.

8.

Intellectual Property

Merchants have limited permission to use the platform's logo, trademarks, and promotional materials within the platform. Merchants are not allowed to use the brand or logo outside of the platform. All intellectual property rights remain with the platform.

9.

Dispute Resolution

If a dispute arises between the merchant and the platform, both parties agree to try resolving it through mediation first. If mediation fails, the dispute will be resolved through legal proceedings. Both the merchant and the platform agree to respect the decision of the court or relevant legal authorities.

10.

Governing Law

This agreement is governed by the laws of Indonesia. The terms and conditions are subject to the regulations applicable in the country.

Contact Information

Address

Gedung Concepto ID Lt. 2

Jl. Alfalah No.19, Kota Medan

Contact Us